Privacy Policy

About this policy

This Privacy Policy explains how we collect, use, share and protect your personal information when you use the Deep Golds app and related services. By creating an account you agree to this policy. If you do not agree, please do not use the app.

Deep Trade Talk (Deep Golds), SCO 9, A.J. Tower, 6th Floor, Feroze Gandhi Market, Ludhiana, Punjab 141001, India (“we”, “us”).

Information we collect

• Account details: name, email, phone and password (stored in protected form).
• KYC details: PAN, Aadhaar, address, and identity documents you upload.
• Plan details: target weight, delivery preference, schedule, gold balance and passbook.
• Payment details: amount, UTR, transfer date and receipt. We do not collect card or net-banking credentials — payments are made outside the app.
• Nominee and delivery details needed for claims and redemption.
• Referral, device, IP and support-message data for security and service.

How we use your information

To manage your account and plan, complete KYC, verify payments, credit gold, arrange delivery or jeweller conversion, send service emails, run referrals, handle nominee claims, prevent fraud, meet legal duties, and improve the app.

Consent

We process personal information with your consent and where the law allows or requires it. You may withdraw consent by writing to us. Withdrawal does not undo processing already done; we may be unable to continue your plan and may keep records the law requires.

Who we share it with

We do not sell your personal information. We share it only as needed with:

• Service providers (hosting, email, identity verification).
• Partner jewellers and delivery partners for redemption.
• Auditors, accountants and legal advisers.
• Banks, courts and regulators when the law requires it.
• A successor if the business is transferred, under the same protections.

Nominees

When you give nominee details, you confirm you have their permission. We use those details only to verify and process a claim.

Security

We use reasonable safeguards including limited staff access, protected storage of passwords and documents, and admin action logs. No system is completely secure — keep your password safe and tell us if you suspect misuse.

Storage and retention

Data is kept while your account is active and afterwards as required for KYC, AML, tax and disputes. After the retention period we delete or anonymise it.

Your rights

You may ask for a summary of your data, corrections, or erasure subject to records we must keep by law. Write to Deepkaur20376@gmail.com. We aim to reply within 30 days.

Children

Deep Golds is for people aged 18 and over. We do not knowingly collect information from anyone under 18, except nominee details an adult provides.

App permissions

The app may ask for camera, photos or files to upload documents and receipts, and for notification permission. You can change these in device settings.

Communications

We send service emails (OTPs, reminders, KYC and payment updates). You cannot opt out of these while you hold a plan. Promotional messages can be opted out anytime.

Changes

We may update this policy and will tell you by email or in the app before significant changes take effect.

Grievance Officer

Sandeep Kaur, Deep Trade Talk (Deep Golds), SCO 9, A.J. Tower, 6th Floor, Feroze Gandhi Market, Ludhiana, Punjab 141001, India.

Email: Deepkaur20376@gmail.com
Phone: +91 9056080203
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.